Payment and deliveryPAYMENT and DELIVERY
We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or wrong size or if a product is missing), please contact our customer service within 8 days of the receipt of the product(s). If you send us an email, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.
In order to avoid problems with sizing, please carefully review the sizing information provided on our website.
If you are not completely satisfied with your product, please send us a written statement about your refund and simply return the unused product(s) in its original packaging within 8 days of receipt for a refund. All products must be returned in their original packaging with all enclosed documentation.
We would like to stress that if the product you received is according to your order (the product is in perfect condition and the size you ordered) we can only accept unusedproducts. If we find signs of use, we will not be able to give you a refund.
When we receive the product, we will refund the value of the purchased product, but not the original freight.
You must pay for the freight to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes.
How to return a product
Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary – if you have a claim. Remember to provide us with a receipt for your freight charges if we have to reimburse them.
Our return address is:
Kapernaum str. 15.
It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund (if applicable) within 5 working days.